At HealthRxAShop, we aim to provide you with the highest quality products and customer service. However, we understand that sometimes things don’t go as planned. If you’re not completely satisfied with your purchase, please read our Refund and Returns Policy to know your options.

1. Returns

We offer a 30-day return policy from the date of purchase, giving you peace of mind in case you’re not fully satisfied with your order. To be eligible for a return:

  • The item must be unused, unopened, and in the same condition as when you received it.
  • It must be in the original packaging with all tags and seals intact.
  • Certain items such as personal care products, vitamins, supplements, and intimate products are non-returnable due to hygiene and safety concerns. Please review the product description for specific details.

How to Return an Item

To return a product, follow these steps:

  1. Contact Us: Reach out to our customer support team at support@healthrxashop.com within 30 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return.
  2. Approval: Once we receive your return request, we’ll review your information and send you a return authorization (RA) along with the return shipping instructions.
  3. Return Shipping: You’ll be responsible for return shipping costs, unless the product is defective, damaged, or incorrect. For your protection, we recommend using a trackable shipping service, as we are not responsible for items lost during return shipping.
  4. Return Processing: Once we receive the returned item, we’ll inspect it to ensure it meets the return requirements. If the return is approved, we will process your refund or exchange as soon as possible.

2. Refunds

Once your return is approved and processed, a refund will be issued to your original payment method. Please note the following:

  • Processing Time: Refunds may take 5–7 business days to appear in your account, depending on your payment provider.
  • Refund Amount: The refund will include the purchase price of the returned item(s), minus any original shipping costs. Shipping fees are non-refundable unless the product was defective or an error was made on our part.

3. Exchanges

If you received a damaged or defective item, or if you simply want to exchange your product for another size or color, we’re happy to assist with an exchange. Please contact our customer support team at support@healthrxashop.com, and we’ll provide instructions for exchanging your item(s).

4. Damaged or Defective Items

If your product arrives damaged or defective, please notify us immediately (within 7 days of receiving the product) with the following details:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged or defective item(s)

We will review your request and either issue a full refund or send you a replacement at no extra charge.

5. Cancellations

We process orders quickly to ensure you get your products as soon as possible. If you need to cancel your order, please contact us immediately at support@healthrxashop.com. Once an order is shipped, we can no longer cancel it. You’ll need to follow our returns process if you wish to return the product once it arrives.

6. Non-Returnable Items

Certain items are non-returnable due to safety and hygiene reasons, including but not limited to:

  • Personal care products (e.g., skincare, haircare)
  • Opened or used supplements
  • Intimate items
  • Gift cards
  • Downloadable software or digital content

Please review the product description carefully before purchasing these items

7. Shipping and Handling Fees

Shipping and handling fees are non-refundable unless the return is due to an error on our part (e.g., receiving the wrong product, or defective merchandise). Return shipping is at your own expense, except for defective or incorrect items.

8. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to reach out to our customer support team at: